Privacy Policy

Welcome to Meduora. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application (“App”).

1. Information We Collect

• Personal Information: Name, email, phone number, address, and other contact details.
• Device & Usage Information: Device type, IP address, app usage data, and analytics to improve service.

2. How We Use Your Information

• To connect you with doctors, labs, and practitioners.
• To facilitate appointments, consultations, and medical tests.
• To provide notifications, reminders, and updates about the App.
• To improve our services, analyze trends, and ensure security.

3. Sharing Your Information

• We share information only with healthcare providers you choose to interact with through the App.
• We do not sell or rent your personal data to third parties.
• We may share information to comply with legal obligations or prevent fraud or illegal activities.

4. Data Security

We take reasonable measures to protect your data from unauthorized access, disclosure, or modification. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfil the purposes described in this Policy.

• Account & Profile Information: Retained for as long as your account remains active. If you request account deletion, we will delete or anonymize this data within 30 days, except where retention is required by law.
• Appointment & Consultation Records: Retained for up to 7 years from the date of the record, in line with standard medical recordkeeping practice, to support continuity of care and legal compliance.
• Device & Usage/Analytics Data: Retained for up to 12 months, after which it is anonymized or deleted.
• Records Required for Legal or Regulatory Compliance: Retained for the period mandated by applicable law, even after account deletion.

Once the applicable retention period ends, we securely delete or anonymize the data so it can no longer be linked to you.

6. Your Rights

• You can access, correct, or delete your personal information by contacting us.
• You may opt out of marketing communications at any time.
• You have the right to withdraw consent for data processing, subject to legal obligations.

7. Children’s Privacy

The App is not intended for children under 18. We do not knowingly collect personal information from minors. If we learn we have, we will delete it promptly.

8. Changes to Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on the App with the latest effective date.

9. Contact Us

If you have questions about this Privacy Policy or your data, please contact us at:

Meduora Healthcare Services
Chennai
Phone: +91 9345342557

By using this App, you consent to the practices described in this Privacy Policy.